AI Solutions and System Integration
The times are changing. After the wave of the automation industry revolution, artificial intelligence (AI) is penetrating various industries. In addition to replacing high repetitive labor intensively and effectively reducing costs, AI provides customers with intelligent decision-making algorithms and big data analysis to create diversity of smarter solutions. The AI platform provides pre-built algorithms and simple workflows with drag-and-drop modeling and visual interfaces to make it easy to build a solution model. In addition to machine learning capabilities, the artificial intelligence platform includes image recognition, natural language processing, speech recognition, recommendation systems, and predictive analysis.
System management, statistical analysis, authority management
Speech recognition engine (STT, TTS), semantic cognition engine
Interactive voice response
Language knowledge, business knowledge
Compatible with the world's leading brands of IVR platforms (Avaya, Genesys, CISCO, Huawei...)
Number of concurrent processes that can be processed by a single server is 2~3 times more than other vendors. For example, our server supports up to 300 concurrent processes, while others need 3 servers to do the same.
Support 85 languages. We're global leader of recognition capabilities of Chinese and English.
Unified knowledge base management applied to all channels, with mature operation and maintenance interface.
Professional project management and implementation. For example, in the interaction design phase, according to the confidence returned by an interaction, it's decided up to customers to avoid wrong transfer.
【Operation and Maintenance】
According to statistics, the more samples the higher the accuracy, the faster maintenance the shorter optimization period.
【Semantic / Context / Interaction】
In our semantic cognition engine large number of industry knowledge bases and a large number of cases has accumulated.
* AI Smart IVR dispatch rate 5.6%, 17,000 calls used to be handled by customer service staffs were reduced per day.
* Interaction success rate 86.7%
* IVR usage ratio 11%
* Average daily interaction 60,000 times
* Average daily phone volume is 28,000
* Dispatch rate increased by 3.5%
* Voice accuracy is 91%
* The interaction duration is reduced from 127s to 27s
* Wrong transfer rate decreased by 16%
* Account collection
* Customers satisfaction surveys / Feedback calls
* Customer care
* Outbound telemarketing
* Information notification
* Risk control and credit evaluation
== AI Voice Robot ==
* AI-based speech recognition
* Natural language processing
* AI-based interaction and strategy
== Outbound Call Platform ==
* AI-based questioning
* Contextual relevance
* AI-based interrupt
* Silent tone recognition
* Dialogue interaction strategy engine
* Seamless integration of AI and customer service staffs
* Business system integration
1. Expiration reminder:
* Call connection rate 60%
* Interactive completion rate 78%
* Interactive accuracy rate 92%
* Successful rate of money collection retains the same as with real human staffs, while complaint rate drops by 60%.
2. Early collection:
* Call connection rate 55%
* Interactive completion rate 68%
* Interactive accuracy rate 88%
* Successful rate of money collection retains the same as with real human staffs, while complaint rate drops by 33%.